Shipping and Return Policy for Dermaluxe Rollers™: Derma Roller for Beard & Hair Growth
At Dermaluxe Rollers™, we are dedicated to providing exceptional customer service and ensuring your satisfaction with every purchase. Our Shipping and Return Policy outlines the procedures and guidelines for shipping, handling, and returning your Dermaluxe Rollers™: Derma Roller for Beard & Hair Growth.
Shipping Policy
- Free Worldwide Shipping: We are pleased to offer free worldwide shipping on all orders. No matter where you are, you can enjoy the benefits of our premium derma rollers without any additional shipping costs.
- Processing Time: All orders are processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with your order details. Please note that orders placed on weekends or holidays will be processed on the next business day.
- Shipping Time
- Domestic Shipping: For orders within the United States, the estimated delivery time is 3-7 business days.
- International Shipping: For international orders, the estimated delivery time is 7-21 business days, depending on the destination country. Please note that customs processing may cause additional delays.
- Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online. If you have any questions about your order’s status, please contact our customer service team at support@dermaluxerollers.com.
- Customs and Duties: International orders may be subject to customs fees, duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential fees.
Return Policy
- 30-Day Money-Back Guarantee: We are confident that you will love your Dermaluxe Rollers™: Derma Roller for Beard & Hair Growth. However, if for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee. You can return the product within 30 days of receiving it for a full refund.
- Eligibility for Returns: To be eligible for a return, the following conditions must be met:
- The product must be returned within 30 days of the delivery date.
- The product must be in its original condition, unused, and in its original packaging.
- Proof of purchase (order confirmation or receipt) must be provided.
- Return Process: To initiate a return, please follow these steps:
- Contact our customer service team at returns@dermaluxerollers.com with your order number and reason for return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Pack the product securely in its original packaging and include the RMA number and proof of purchase.
- Ship the product to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe return of your item.
- Refund Process: Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. You will receive a confirmation email once your refund has been processed.
- Exchanges: If you wish to exchange your product for a different item, please follow the return process and place a new order for the desired product. This ensures that you receive your new item as quickly as possible.
Contact Us
If you have any questions or concerns about our Shipping and Return Policy, please do not hesitate to contact us. Our customer service team is here to assist you and ensure your experience with Dermaluxe Rollers™ is exceptional.
Email: support@dermaluxerollers.com
Phone: +1 (800) 123-4567
Thank you for choosing Dermaluxe Rollers™. We appreciate your business and look forward to helping you achieve your beauty goals.